ROI TRAVEL Terms and Conditions of Travel

These Terms and Conditions are established to define the rights, obligations, and responsibilities between the Company and the Customer in connection with the use of domestic and international travel products, FIT custom tours, package tours, day tours, experience programs, and agency services for vehicles, guides, accommodations, admission tickets, meals, and other ancillary services provided by ROI TRAVEL / ROITOUR (hereinafter referred to as the \"Company\").

Before making a reservation request, payment, concluding a contract, or using any service, the Customer must fully review these Terms and Conditions, the product detail page, itinerary, quotation, inclusions and exclusions, cancellation and refund policy, and any special terms and conditions.

Matters under these Terms and Conditions that materially affect the Customer, including cancellation/refund, itinerary changes, safety precautions, provision of personal information, shopping center visits, optional tours, limitation of liability, and dispute resolution, may be separately notified during the reservation process, and the Customer must confirm such matters before proceeding with the reservation and payment.

These Terms and Conditions do not unreasonably restrict the rights guaranteed to the Customer under applicable laws, and in the event of a conflict between mandatory provisions of applicable laws and these Terms and Conditions, such laws shall prevail.

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms and Conditions is to clarify the scope of rights, obligations, and responsibilities between the Company and the Customer by establishing basic matters regarding the reservation, payment, use, modification, cancellation, refund, personal information processing, safety management, and dispute resolution of travel products and ancillary services provided by the Company.

Article 2 (Definitions)

The definitions of terms used in these Terms and Conditions are as follows:

\"Company\" means ROI TRAVEL / ROITOUR and its operating entity.

\"Customer\" means any individual, group, corporation, or their agent who reserves, pays for, or uses the Company\'s travel products or services.

\"Travel Product\" means FIT custom tours, package tours, day tours, experience programs, and ancillary services including vehicle, guide, accommodation, meal, admission ticket, and airport transfer services that the Company provides, arranges, books, or operates.

\"FIT Custom Tour\" means a free/customized travel product in which details such as itinerary, vehicle, accommodation, meals, experiences, tourist sites, and guides are individually tailored upon the Customer\'s request.

\"Package Tour\" means a travel product operated by the Company for multiple customers or groups according to a pre-arranged itinerary, inclusions, and operating conditions.

\"Experience Program\" means a program involving direct participation by the Customer, such as water sports, activities, sports, cultural experiences, theme parks, and use of tourist facilities.

\"Local Supplier\" means third parties providing services necessary for the travel, including accommodation providers, transportation companies, guides, restaurants, experience facilities, tourist sites, insurance companies, payment gateways, and local operators.

\"Reservation Request\" means the Customer\'s expression of intent to use a travel product via the website, messenger, email, telephone, on-site consultation, or other methods designated by the Company.

\"Reservation Confirmation\" means the state in which the Company has confirmed availability, verified the Customer\'s payment or performance of contract conditions, and sent a reservation confirmation notice.

\"Travel Start Date\" means the date on which the first service under the product itinerary begins, or the date on which the Customer is first scheduled to use the Company\'s services.

\"Business Day\" means the Company\'s normal working days, excluding Saturdays, Sundays, and public holidays in the Republic of Korea.

\"No-show\" means the Customer\'s failure to appear at the designated meeting time, service time, or service start time without prior cancellation.

\"Force Majeure\" means causes beyond the Company\'s reasonable control, including natural disasters, war, terrorism, infectious diseases, government orders, entry/exit restrictions, aviation/transportation controls, adverse weather conditions, local facility closures, and significant safety risks.

\"Special Terms and Conditions\" means separate conditions that apply differently from these Terms and Conditions according to specific products, groups, promotions, special offers, local supplier conditions, or separate contracts.

Article 3 (Scope of Application)

These Terms and Conditions apply to all travel products and ancillary services provided by the Company.

If a product detail page, quotation, itinerary, reservation confirmation, contract, invoice, special terms, or local supplier stipulations specify conditions different from these Terms and Conditions and such conditions have been notified to the Customer in advance, such individual conditions may take precedence.

However, even individual conditions or special terms may have their effect limited to the extent that they violate mandatory provisions of applicable laws or are unreasonably disadvantageous to the Customer.

Matters not specified in these Terms and Conditions shall be governed by the 「Tourism Promotion Act」, the 「Act on Consumer Protection in Electronic Commerce, etc.」, the 「Regulation of Standardized Contracts Act」, the 「Personal Information Protection Act」, the 「Consumer Dispute Resolution Standards」, other relevant laws, and general commercial practices.

Article 4 (Posting and Amendment of Terms and Conditions)

The Company shall post or provide notice of these Terms and Conditions on its website, reservation page, contracts, quotations, or through other appropriate means so that Customers may easily review them.

The Company may amend these Terms and Conditions in accordance with changes in relevant laws, business policies, product operation methods, or local supplier conditions.

In the event of any amendment to these Terms and Conditions, the Company shall provide prior notice on its website or through other appropriate means of the amended content, effective date, and reasons for the amendment.

Amended Terms and Conditions shall apply to contracts concluded after the effective date. However, amendments disadvantageous to existing Customers shall apply only when permitted by relevant laws or with the Customer\'s express consent.

Chapter 2 Reservation and Contract Conclusion

Article 5 (Reservation Request and Confirmation)

The Customer may request a reservation for a travel product in the manner prescribed by the Company.

No reservation request shall constitute an immediate confirmation; final reservation confirmation shall occur after the Company verifies availability, confirms with local suppliers, verifies Customer information, and confirms payment.

After verifying availability, the Company shall inform the Customer of availability, payment amount, payment deadline, inclusions and exclusions, cancellation and refund policy, and other key conditions.

The reservation shall be confirmed when the Customer pays the deposit or product price within the deadline notified by the Company and the Company confirms such payment and sends a reservation confirmation notice.

Reservation confirmation for some products may be limited based on minimum group size requirements, local facility operating conditions, availability of vehicles, accommodations, guides, etc.

If, even after reservation confirmation, normal performance becomes difficult due to force majeure, local supplier circumstances, safety reasons, or errors in information provided by the Customer, the Company shall without delay notify the Customer and take reasonable measures such as itinerary changes, provision of alternative services, partial refunds, or contract cancellation.

Article 6 (Customer\'s Obligation to Provide Information)

The Customer must accurately provide the information necessary for the reservation request and travel performance, including name, contact information, email address, nationality, date of birth, passport information, flight information, accommodation information, health precautions, and special requests.

If the Customer provides inaccurate or incomplete information, resulting in reservation errors, entry problems, ticketing errors for flights, accommodations, insurance, or admission tickets, itinerary delays, or restrictions on service use, such responsibility shall lie with the Customer unless caused by the Company\'s willful misconduct or gross negligence.

If any material changes occur after reservation, including passport information, flight details, contact information, number of persons, itinerary, health condition, or other important matters, the Customer must promptly notify the Company.

The Company\'s liability may be limited for any damages, additional costs, or itinerary disruptions arising from the Customer\'s failure to notify such changes without delay.

Article 7 (Minimum Group Size and Group Operation Conditions)

Some package tours, group products, or experience programs may have a minimum group size requirement.

If the minimum group size is not met, the Company may, after prior notice to the Customer, cancel the tour or program, or propose alternatives such as itinerary changes, product changes, or proceeding on condition of additional cost bearing.

If the Customer does not agree to the alternative conditions, the Company shall refund the amount paid by the Customer. However, if actual expenses have already been separately incurred at the Customer\'s request and such expenses were pre-notified, they may be deducted in accordance with relevant laws and supplier regulations.

For group products, the overall itinerary cannot be delayed due to a specific Customer\'s lateness, unauthorized departure, violation of rules, or personal reasons, and the Company may proceed with the scheduled itinerary for the safety and smooth progress of all Customers.

Article 8 (Changes to Itinerary and Services)

The travel itinerary, destinations, accommodations, vehicles, restaurants, experience programs, order of proceeding, and operating hours may be partially changed due to local transportation, weather, facility operations, safety reasons, or local supplier circumstances.

If changes are necessary, the Company shall notify the Customer in advance to the extent possible and endeavor to provide alternative services of a grade equivalent or similar to the original services.

In urgent situations where prior notice is difficult due to local circumstances, the Company or guide may adjust the itinerary on-site within a reasonable scope for Customer safety and itinerary progression.

If a service is not provided due to changes and no alternative service is provided, the Company shall proceed with a refund or settlement to the Customer based on the actual unused amount or the amount refundable by the supplier.

The Company\'s liability may be limited for itinerary changes arising from local circumstances, force majeure, or supplier reasons occurring without the Company\'s willful misconduct or gross negligence.

Chapter 3 Product Price and Payment

Article 9 (Product Price, Inclusions, and Exclusions)

The product price shall be based on the criteria stated on the product detail page, quotation, invoice, or reservation confirmation.

Inclusions and exclusions for each product shall follow the itinerary, detail page, quotation, or booking information.

Unless otherwise specified, the following are not included in the product price: international and domestic flight tickets, travel insurance, personal expenses, optional tours, additional experiences, free time expenses, room upgrades, excess baggage, personal shopping, driver/guide gratuities, visa fees, taxes and public charges, and local fines and penalties.

Value-added tax may be included in the product price or stated separately according to separate indications or criteria under relevant laws.

For products quoted in foreign currency, the final amount payable may fluctuate due to exchange rate fluctuations, overseas remittance fees, credit card overseas service fees, and payment gateway fees.

Article 10 (Payment and Deposit)

The Customer must pay the deposit or product price using the payment methods designated by the Company.

Payment methods may include bank transfer, credit card, overseas remittance, payment gateway services, on-site payment, or other methods separately notified by the Company.

The deposit is an amount to confirm the Customer\'s intent to make a reservation and to proceed with advance bookings for accommodations, vehicles, guides, admission tickets, experience facilities, restaurants, etc.

If the deposit or product price is not paid within the designated deadline, the reservation request may be canceled without separate notice.

If, even after payment completion, the product cannot proceed due to local supplier circumstances, safety reasons, or force majeure, the Company shall consult with the Customer to provide alternative products, make itinerary changes, or proceed with a refund.

If the Customer makes payment in the name of a third party, the Customer must guarantee that he/she has the authority to make such payment, and any issues arising from unauthorized or fraudulent payment shall be the responsibility of the Customer and the actual payer.

Article 11 (Overseas Payment, Remittance, and Exchange Rates)

When using overseas card payments, overseas remittances, foreign currency payments, or simplified payments, separate fees of credit card companies, banks, payment gateways, or currency exchange institutions may apply.

If the actual amount received is less than the amount charged due to intermediary bank fees, receiving bank fees, exchange rate differences, etc. in the case of overseas remittances, the Customer shall pay the shortfall. However, any difference caused by the Company\'s fault shall be excluded.

If a refund is made in foreign currency or via overseas payment methods, the actual refund amount received by the Customer may differ from the original payment amount due to exchange rate fluctuations, credit card/bank fees, and processing periods.

The Company shall not be liable for exchange rate fluctuations or financial institution fees themselves. However, the Company shall clearly inform the Customer of payment and refund details to the extent possible.

Chapter 4 Cancellation, Modification, and Refund

Article 12 (Method of Accepting Cancellations and Modifications)

The Customer may request cancellation or modification of a reservation before the Travel Start Date.

Requests for cancellation and modification must be submitted through the Company\'s official consultation channels, email (ROITOUR259@gmail.com), telephone (02-322-6698), website, messenger, or other methods recognized by the Company.

Requests for cancellation/modification will be accepted during weekdays from 10:00 to 18:00; requests received on weekends, public holidays, or after business hours may be treated as received on the next Business Day.

If the Customer indicates cancellation through multiple channels, the time of official receipt that the Company can actually verify shall be the standard.

If external suppliers such as airlines, accommodations, experience facilities, vehicles, guides, or restaurants have separate cancellation deadlines, such suppliers\' acceptance times may also apply.

Article 13 (Cancellation and Refund Standards for Customer Reasons)

If the Customer cancels a reservation or modifies the itinerary for personal reasons, the refund amount shall be calculated in accordance with these Terms and Conditions, the product detail page, special terms, the quotation, or local supplier regulations.

The standard cancellation fee schedule for general travel products without separate special terms is as follows:

Cancellation up to 30 days before Travel Start Date: Full refund of the paid amount

Cancellation from 29 days to 15 days before Travel Start Date: 50% refund of travel expenses

Cancellation from 14 days to 7 days before Travel Start Date: 25% refund of travel expenses

Cancellation from 6 days before Travel Start Date to the day of travel: No refund or refund after deduction of actual expenses incurred

No-show, non-attendance due to Customer circumstances, lateness, or early departure on the travel date: No refund

For FIT custom tours, group products, discounted products, promotional products, products including accommodations, products with pre-assigned vehicles/guides, and pre-purchased admission tickets/experience vouchers, actual costs may be incurred immediately upon reservation confirmation, so the product-specific special terms or supplier cancellation policies may take precedence.

If cancellation fees or deduction of actual expenses occur, the Company shall, to the extent possible, inform the Customer of the deduction items and the basis for their calculation.

Refunds may be limited if service use becomes impossible due to the Customer\'s personal reasons, simple change of mind, flight delays/cancellations, passport/visa issues, entry denial, health problems, loss of contact, failure to adhere to meeting times, no-show, etc., without the Company\'s willful misconduct or gross negligence.

The refund standards in this Article may be adjusted to the extent that more favorable standards for the Customer are mandatorily applied under relevant laws or the Consumer Dispute Resolution Standards.

Article 14 (Requests for Modification and Additional Costs)

If the Customer requests a modification to the itinerary, number of persons, accommodation, vehicle, guide, meals, experience program, airport transfer, language support, or other conditions after reservation confirmation, the Company shall verify feasibility.

The feasibility of modification may vary depending on local suppliers, booking status, remaining seats/rooms/vehicles, operating schedules, and safety conditions.

If additional costs, cancellation fees, rebooking fees, differences, or administrative processing fees arise due to the modification, the Customer shall bear such costs.

If a modification request is not feasible or the Customer does not agree to bear the additional costs, the original reservation conditions shall be maintained.

Article 15 (Cancellation Due to Company or Supplier Reasons)

If a travel product cannot be provided due to circumstances of the Company or local suppliers, the Company shall notify the Customer without delay.

The Company shall consult with the Customer to provide alternative itineraries, alternative products, equivalent services, or a refund.

If the provision of key contracted services becomes impossible due to the Company\'s fault and provision of alternative services is also difficult, the Company shall refund the portion of the amount paid by the Customer that corresponds to the services not provided.

In the event of causes beyond the Company\'s direct control, such as sudden closure of a local supplier, facility shutdown, vehicle breakdown, guide unavailability, hotel overbooking, etc., the Company shall endeavor to take reasonable alternative measures, and the scope of liability shall be determined based on whether the Company was at fault and in accordance with relevant laws.

Article 16 (Cancellation and Refund Due to Force Majeure)

If travel becomes impossible or significantly difficult due to force majeure causes such as natural disasters, adverse weather, war, terrorism, infectious diseases, government orders, entry/exit restrictions, aviation/transportation controls, local facility closures, or significant safety risks, the Company may modify the itinerary or cancel the contract.

In the event of force majeure, the Company shall, as promptly as possible, inform the Customer of the relevant facts and alternative measures.

In such case, the refund may be calculated based on the amount excluding expenses already incurred, including accommodation, vehicles, guides, admission tickets, experience reservation fees, meal reservation fees, local performance costs, and other non-refundable costs charged by suppliers.

In principle, the Customer shall bear any flight change fees, accommodation extension fees, transportation costs, meal expenses, medical expenses, quarantine costs, communication costs, and other personal expenses arising from force majeure. However, if the Company\'s willful misconduct or gross negligence is involved, applicable laws shall govern.

The Company shall transparently inform the Customer, to the extent possible, of whether a refund is available and the items to be deducted.

Article 17 (Refund Method and Processing Period)

Refunds shall in principle be processed using the original payment method.

The refund method, including credit card payment cancellation, return of overseas remittances, simplified payment cancellation, and account refunds, may vary depending on the payment method, financial institution, and payment gateway policies.

The actual completion time of the refund may vary depending on the processing periods of credit card companies, banks, payment gateways, overseas remittance intermediaries, or local suppliers.

The Company\'s liability may be limited if the refund is delayed due to the Customer\'s failure to accurately provide refund account information, card information, remittance information, or identity verification information.

Article 18 (Chargeback, Payment Refusal, and Payment Disputes)

The Customer must thoroughly review the product details, price, cancellation and refund policy, inclusions and exclusions, and key precautions before making a reservation and payment.

The Customer shall not make a credit card chargeback, payment refusal, payment cancellation request, or false dispute filing without legitimate cause.

If the Company incurs payment gateway fees, exchange losses, administrative costs, legal costs, or other damages due to the Customer\'s unjustified chargeback or payment refusal, the Company may claim damages against the Customer to the extent permitted by applicable laws.

However, this Article does not restrict the Customer\'s legitimate rights of withdrawal, defense, refund claims, consumer dispute mediation applications, or other rights held under applicable laws.

Chapter 5 Personal Information Processing and Provision to Third Parties

Article 19 (Collection and Use of Personal Information)

The Company may collect and use the Customer\'s personal information to the extent necessary for travel reservations, consultations, contract performance, customer verification, insurance subscription, booking of accommodations, vehicles, restaurants, admission tickets, and experience programs, guide assignments, provision of local services, accident response, dispute resolution, and compliance with legal obligations.

The items collected shall be limited to name, contact information, email address, nationality, date of birth, gender, passport information, flight information, accommodation information, payment information, companion information, travel itinerary, special requests, IP address, cookies, service use records, and other information necessary for service provision.

Sensitive or privacy-related information, such as health precautions, allergies, religious dietary requests, disability status, and pregnancy status, shall be processed only when necessary for Customer safety, provision of special meals, or service adjustments, and only with the Customer\'s separate express consent. The Customer may refuse such consent, and refusal of consent will not affect the use of basic services that do not require such information.

The Customer has the right not to consent to the provision of personal information, but refusal to provide essential information may restrict reservation, contract conclusion, or provision of certain services.

The Customer may withdraw consent to the collection and use of personal information at any time, following the procedures separately notified by the Company (email ROITOUR259@gmail.com, telephone 02-322-6698, website, etc.).

Article 20 (Provision of Personal Information to Third Parties and Overseas Transfer)

To the extent necessary for travel performance, the Company may provide Customer information to hotels, transportation companies, guides, restaurants, experience facilities, tourist sites, insurance companies, payment gateways, local operators, travel partners, and related agencies.

The information provided shall be limited to the minimum information necessary for service provision.

For overseas travel products or services for foreign Customers, Customer information may be transferred to local suppliers overseas. The primary countries of transfer are China, Japan, Taiwan, Malaysia, the Philippines, Singapore, Vietnam, and other countries where services are actually provided. The recipients (hotels, DMCs, guides, insurance companies, etc.), items transferred (name, passport number, contact information, accommodation schedule, flight information, etc.), purpose of use (reservation confirmation and provision of local services), and retention period (destroyed without delay after contract performance is completed, except where local laws require separate retention) shall be specifically informed during the reservation confirmation or service performance process.

Separate consent shall be obtained for the above overseas transfer, and the Customer may refuse such consent. However, refusal of consent may restrict the use of the relevant overseas travel product.

The Company shall manage Customer information securely in accordance with personal information protection laws and shall destroy such information without delay after the purpose is achieved, except where retention is required by relevant laws.

Article 21 (Retention and Destruction of Personal Information)

The Company shall destroy personal information without delay after the purpose of collection and use has been achieved.

However, information required to be retained under relevant laws may be retained for the following periods:

Records related to contracts or withdrawal of offer: 5 years

Records related to payment and supply of goods/services: 5 years

Records related to consumer complaints or dispute resolution: 3 years

Telecommunications facts verification data including website visit records: 3 months under the Protection of Communications Secrets Act

The Company shall safely destroy personal information whose retention period has expired or whose processing purpose has been achieved by permanent deletion, shredding, incineration, or other methods that prevent restoration or regeneration.

※ Personal Information Protection Officer and Responsible Person

Name: LIU CHING TSAI (Representative)

Email: ROITOUR259@gmail.com

Telephone: 02-322-6698

Chapter 6 Travel Insurance and Safety

Article 22 (Travel Insurance)

Travel insurance may not be included in some products, and the Customer must check whether insurance is included before making a reservation.

The Company recommends that Customers purchase individual travel insurance for safe travel.

The scope of insurance coverage, grounds for exemption, coverage limits, and claims procedures shall follow the terms and conditions of the subscribed insurance company.

The Company\'s liability shall be limited, absent the Company\'s willful misconduct or gross negligence, for issues arising from failure to subscribe to insurance, insufficient coverage, or delay in filing insurance claims by the Customer.

Article 23 (Health Status Verification and Safety Rules)

Before participating in travel and experience programs, the Customer must personally verify his/her health condition, physical fitness, diseases, pregnancy status, allergies, medications being taken, and other safety precautions.

Customers with cardiovascular disease, respiratory disease, hypertension, herniated disc, fractures, pregnancy, intoxication, medication use, post-surgery condition, or other health issues may be restricted from participating in certain programs.

The Customer must strictly follow the guidance and safety rules of guides, operators, facility personnel, and safety officers during the trip.

If an accident occurs due to the Customer\'s violation of safety rules or refusal to comply with operator instructions, the Company\'s liability may be limited absent the Company\'s willful misconduct or gross negligence.

The Company may restrict the Customer\'s participation in a program based on the Customer\'s health condition, intoxication status, violation of safety rules, on-site risk factors, or the operator\'s judgment.

Article 24 (Safety Acknowledgment for Experience Activities and Water Sports)

Activities, water sports, sports, amusement rides, theme parks, outdoor activities, and other experience-based programs may involve certain levels of risk, including falls, collisions, slips, injuries, motion sickness, weather changes, and equipment issues.

The Customer must fully recognize such risks and decide whether to participate based on his/her health condition and physical fitness.

Before participating in a program, the Customer must comply with safety equipment requirements, usage restrictions, boarding restrictions, prohibition of alcohol, age/height/weight restrictions, and operator instructions.

For accidents arising from the Customer\'s own negligence, failure to comply with safety rules, provision of false health information, intoxication, or reckless behavior, the Company\'s liability may be limited absent the Company\'s willful misconduct or gross negligence.

For experience programs operated by local operators, such operators\' terms of use, safety regulations, and disclaimer standards may also apply.

Article 25 (Emergency Situations and Medical Support)

In the event of an emergency, illness, or accident during travel, the Company may, for Customer safety, provide support for emergency measures, guidance to medical institutions, contact with relevant agencies, and contact with guardians to the extent possible.

The Company does not directly provide medical treatment, nor does it directly intervene in medical institutions\' diagnoses, treatments, prescriptions, cost calculations, or insurance processing.

When using local medical institutions, medical examination fees, treatment costs, medication costs, ambulance fees, interpretation fees, and other medical-related costs shall be handled by the Customer personally or in accordance with the terms of the subscribed insurance.

The Company\'s liability may be limited, absent the Company\'s willful misconduct or gross negligence, for issues arising from the Customer\'s pre-existing conditions, personal health conditions, violation of safety rules, or causes attributable to the Customer.

Chapter 7 Foreign Customers and Entry/Exit Guidance

Article 26 (Passport, Visa, and Entry Requirements)

The Customer must personally verify passport validity, visa requirements, entry eligibility, electronic travel authorizations, vaccinations, quarantine, customs, and entry/exit restrictions in advance.

Generally, it is recommended that passport validity remain at least six (6) months from the departure date, but standards may vary by country.

The Company\'s liability shall be limited if entry is denied or travel becomes impossible due to passport damage, temporary passport, visa denial, unclear purpose of entry, past entry/exit history, incomplete documentation, airline ticket issues, or other personal reasons of the Customer.

Entry/exit policies, quarantine regulations, and customs standards of each country may change without prior notice, and the Customer must personally check the latest information before departure.

Article 27 (Airline Tickets and Flight Schedules)

Unless otherwise specified, international and domestic flight tickets are not included in the Company\'s travel products.

The Customer must book and issue his/her own airline tickets and ensure that flight schedules adequately connect with the travel itinerary.

Issues arising from airline ticket booking errors, flight delays, cancellations, overbooking, baggage delays, airline strikes, or other airline circumstances shall be governed by the relevant airline\'s policies.

If participation in the travel itinerary becomes difficult due to flight arrival delays or cancellations, refunds for unused services may be limited. However, if the supplier provides any refund amount, such amount may be settled with the Customer.

Article 28 (Language Support and Scope of Interpretation)

Some products may be operated in Korean, English, Chinese, or other languages, and the languages provided may vary by product.

Even when interpretation or guidance services are included, the Company does not guarantee complete interpretation or legally binding translation in specialized fields such as medical care, law, customs, entry/exit, insurance claims, or explanations of shopping product efficacy.

The Customer may seek separate assistance from professional interpreters, lawyers, doctors, insurance companies, or relevant agencies as needed.

Chapter 8 Muslim Customers and Special Requests

Article 29 (Guidance on Muslim-Friendly Services)

The Company endeavors to provide Muslim-friendly meals, prayer time adjustments, prayer space guidance, and related conveniences to the extent possible.

However, depending on the region of the Republic of Korea, itinerary, local operating environment, restaurant circumstances, and supplier conditions, it may be difficult to use fully Halal-certified restaurants or fully satisfy religious standards.

In some regions, Muslim-friendly menus, seafood, vegetarian options, pork-free menus, or other alternative meals may be provided instead of Halal-certified restaurants.

Food ingredients, cooking utensils, cooking spaces, the possibility of cross-contamination, and certification status may vary according to local restaurant operating standards.

The Customer must specifically inform the Company of his/her Halal allowance range, prohibited foods, allergies, and prayer-related requests before making a reservation.

The Company\'s liability may be limited for dietary restrictions, inability to adjust schedules, or inconvenience in service use arising from the Customer\'s failure to notify special requests in advance.

Article 30 (Special Meals, Allergies, and Health-Related Requests)

Special requests such as vegetarian, vegan, Halal, allergies, religious meals, or medical meals must be notified before making a reservation.

The Company endeavors to communicate and coordinate special requests with local suppliers to the extent possible, but does not guarantee 100% fulfillment of all requests.

Customers with severe allergies, food restrictions, or health risks must personally check food ingredients and prepare necessary medications.

The Company\'s liability may be limited, absent the Company\'s willful misconduct or gross negligence, for issues arising from the Customer\'s failure to notify allergies or health risks in advance, or from the Customer\'s consumption of food at his/her own judgment on-site.

Chapter 9 Photos, Videos, and Portrait Rights

Article 31 (General Photography Guidance)

During travel and experiences, the Company, guides, local operators, or companions may take photos or videos for record-keeping purposes.

If the Customer does not wish to be photographed, he/she must inform the Company or guide in advance, and the Company shall endeavor to reflect such request within a reasonable scope.

Minimal photography for safety management, dispute verification, accident recording, or service operation confirmation may occur depending on on-site circumstances.

Article 32 (Use of Photos and Videos for Promotion/Marketing Purposes)

If the Company wishes to use the Customer\'s face, voice, name, likeness, or identifiable appearance on its website, SNS, advertisements, promotional materials, exhibition materials, brochures, or for other marketing purposes, it shall, in principle, obtain separate consent from the Customer.

The Customer may refuse consent to the use for promotion/marketing purposes, and such refusal shall not result in any disadvantage in using the product.

Even with the Customer\'s consent, the Company shall not use photos or videos in a manner that unjustifiably infringes on the Customer\'s honor, privacy, portrait rights, or personal information.

The Customer may request cessation of marketing use, and the Company shall consider ceasing use or deleting such materials within a reasonable scope, except where withdrawal is difficult due to already produced/distributed printed materials or shared content on external platforms.

Chapter 10 Shopping Centers and Optional Tours

Article 33 (Guidance on Shopping Center Visits)

Some group products, package products, or promotional products may include visits to shopping centers for items such as cosmetics, health foods, ginseng, Hovenia dulcis, souvenirs, and local specialty products.

Whether shopping centers will be visited, the number of visits, and the items shall be notified to the Customer through the product itinerary, detail page, quotation, or prior guidance.

The Company does not force the Customer to purchase any specific product, and shopping shall be conducted at the Customer\'s free will.

The price, quality, ingredients, efficacy, warranty, exchange, refund, delivery, and after-sales service of products sold at local shopping centers shall be governed by the policies of the respective sellers.

When purchasing health foods, cosmetics, quasi-drugs, or other products, the Customer must check in advance his/her personal constitution, allergies, health condition, medications being taken, and whether the product may be brought into the country.

Any disadvantages arising from customs, quarantine, import restrictions, taxation standards, or customs clearance issues of each country shall be borne by the Customer. However, if the Company\'s willful misconduct or gross negligence is involved, applicable laws shall govern.

The Company may provide interpretation or guidance for Customer convenience, but does not guarantee the efficacy, quality, price reasonableness, or after-sales service of any specific product.

Article 34 (Optional Tours and Additional Programs)

Some travel products may offer optional tours or additional experience programs that the Customer may freely choose.

Whether to participate in optional tours shall be decided at the Customer\'s free will, and the Company shall not unfairly discriminate against or disadvantage Customers who do not participate.

The cost, operating hours, inclusions, precautions, cancellation/refund policy, and safety rules for optional tours may be separately notified prior to local execution or during the reservation process.

Optional tours may be operated by local operators, and such operators\' terms of use, safety regulations, and refund policies may also apply.

The Company\'s liability may be limited, absent the Company\'s willful misconduct or gross negligence, for accidents arising from the Customer\'s negligence, failure to comply with safety rules, health condition, intoxication, or refusal to follow operator instructions.

Some optional tours may be canceled or changed due to adverse weather, local circumstances, failure to meet minimum numbers, safety reasons, or operator circumstances.

Chapter 11 Customer Compliance and Prohibited Conduct

Article 35 (General Compliance Obligations of the Customer)

The Customer must comply with the laws of the Republic of Korea, local regulations, public order, facility use rules, and the safety instructions of guides and operators during the trip.

The Customer shall not engage in any conduct that causes harm to other Customers, guides, drivers, local staff, facility personnel, or local residents.

The Customer must personally manage valuables, passport, cash, electronic devices, luggage, and personal belongings.

The Company\'s liability shall be limited, absent the Company\'s willful misconduct or gross negligence, for accidents, loss, theft, violation of laws, or personal transaction issues occurring during free time.

Article 36 (Prohibited Conduct and Restrictions on Travel Progression)

The Customer shall not engage in any of the following conducts:

(1) Abusive language, assault, threats, sexual harassment, sexual assault, hate speech or discriminatory acts based on race, religion, gender, etc.

(2) Disorderly conduct under the influence of alcohol, causing anxiety or discomfort to others

(3) Refusing to comply with legitimate instructions of guides, drivers, operators, or safety officers

(4) Unlawful acts such as damaging facilities, breaking objects, theft, unauthorized entry, illegal recording/photography, possession or use of illegal drugs

(5) Interfering with the normal travel progress of other Customers

(6) Providing false information, unauthorized departure, loss of contact, or intentional disruption of the itinerary

If the Customer engages in any of the conducts set forth in paragraph (1), or if such conduct creates safety risks, legal issues, or material disruption to the overall itinerary, the Company may restrict the Customer\'s participation in the trip or terminate the contract.

In such case, refunds for unused services may be limited, and if the Customer\'s conduct causes damage to the Company or a third party, the Customer may be liable for damages under applicable laws.

If the Customer\'s conduct may constitute a criminal offense or administrative violation, the Company may report to or cooperate with police, relevant agencies, facility operators, or insurance companies for victim protection, safety assurance, and compliance with legal obligations.

Chapter 12 Limitation of Liability and Damages

Article 37 (Liability of the Company)

The Company shall faithfully provide travel products and services and shall exercise reasonable diligence for Customer safety and smooth itinerary progression.

If the Customer suffers damages due to the Company\'s willful misconduct or negligence, the Company shall bear liability under applicable laws.

The Company also endeavors to manage and coordinate services provided through local suppliers to minimize inconvenience to Customers.

Article 38 (Limitation of Liability)

The Company\'s liability may be limited, absent the Company\'s willful misconduct or gross negligence, for damages arising from any of the following causes:

(1) Force majeure, including natural disasters, war, terrorism, infectious diseases, government orders, entry/exit restrictions, aviation/transportation controls

(2) Customer\'s incomplete passport/visa/entry documents, airline ticket errors, flight delays/cancellations, or personal schedule errors

(3) Customer\'s lateness, no-show, unauthorized departure, loss of contact, failure to disclose health conditions, or violation of safety rules

(4) Loss, theft, or damage of Customer\'s personal belongings such as valuables, cash, passport, electronic devices, luggage

(5) Accidents or transaction issues occurring during free time or personal activities outside the Company\'s itinerary

(6) Sudden operational changes of local suppliers, facility closures, safety restrictions, or service changes

(7) Allergies, diseases, religious restrictions, dietary restrictions, or special requests not notified in advance by the Customer

This Article does not exclude the Company\'s legal liability arising from its willful misconduct or gross negligence.

This Article applies only to the extent permitted by applicable laws.

Article 39 (Customer\'s Liability for Damages)

If the Customer violates these Terms and Conditions, applicable laws, local regulations, or safety rules, thereby causing damage to the Company or a third party, the Customer shall compensate such damage under applicable laws.

The Customer shall bear any facility damage, vehicle contamination/damage, accommodation damage, fines, penalties, legal costs, interpretation costs, additional transportation costs, additional accommodation costs, or other costs arising from the Customer\'s conduct.

For group customers, if the conduct of a specific Customer causes damage to the entire group or the Company, the Customer who engaged in such conduct shall bear liability.

Chapter 13 Inclusions and Exclusions

Article 40 (Inclusions)

These travel products may include the following items within the scope specified in the product-specific itinerary, detail page, quotation, or reservation confirmation:

Exclusive vehicle and transfer services within the itinerary

Accommodation costs

Meals included in the itinerary

Admission fees for tourist sites and experience programs

Costs of local guides or operating staff

Admission fees included in the itinerary

Operating costs related to group progression

Basic interpretation and guidance services during the itinerary

Items separately indicated as included on the product detail page

Support for Muslim-friendly meals or special meal requests, provided to the extent possible

Depending on local operating circumstances, some service details may be changed within equivalent or similar standards.

Article 41 (Exclusions)

Unless otherwise specified, the following items are not included in these travel products and shall be borne separately by the Customer:

International and domestic flight ticket costs

Airport taxes and fuel surcharges

Passport and visa issuance costs

Travel insurance subscription costs

Personal expenses, including laundry, telephone, beverages, alcoholic beverages, etc.

Costs of additional meals outside the itinerary

Costs incurred during free time

Costs of optional tours and additional experiences

Personal shopping costs

Driver/guide gratuities, if applicable

Room upgrade costs

Excess baggage costs

Personal fines and penalties incurred locally

Additional costs arising from flight delays, cancellations, or schedule changes

Other items separately indicated as excluded on the product detail page

Chapter 14 Dispute Resolution and Jurisdiction

Article 42 (Handling of Customer Complaints and Disputes)

If the Customer discovers any inconvenience, accident, dispute, or service defect while using a travel product, he/she must immediately notify the guide, responsible person, or the Company\'s customer service center (02-322-6698).

The Company endeavors to handle Customer complaints or disputes promptly and fairly.

The Company\'s liability may be limited if the Customer\'s failure to notify immediately on-site makes fact-finding, evidence preservation, or alternative measures difficult.

In the event of a dispute, the Company and the Customer shall consult in good faith for an amicable resolution.

Article 43 (Governing Law and Jurisdiction)

Disputes arising in connection with these Terms and Conditions and the use of the Company\'s services shall be governed by the laws of the Republic of Korea.

If the Customer is a consumer, the competent court shall be as prescribed by relevant laws, including the 「Civil Procedure Act」.

If the Customer enters into a contract as a corporation, business operator, or for commercial purposes, the Company and the Customer agree that the Seoul Central District Court shall be the exclusive court of competent jurisdiction for the first instance.

This Article does not unreasonably restrict the Customer\'s right to choose jurisdiction or consumer protection provisions guaranteed under applicable laws.

Supplementary Provisions

These Terms and Conditions shall take effect on May 1, 2026.

The Company may amend these Terms and Conditions in accordance with changes in relevant laws, operating policies, or product structures.

Matters not specified in these Terms and Conditions shall be governed by relevant laws, the Fair Trade Commission\'s Standard Terms and Conditions, the Consumer Dispute Resolution Standards, and general commercial practices.

Announcement Date: May 1, 2026

Effective Date: May 1, 2026

Contact: ROI TRAVEL / ROITOUR

Personal Information Protection Officer: LIU CHING TSAI (Representative)

Email: ROITOUR259@gmail.com

Telephone: 02-322-6698